Troubleshooting Website
We are sorry for your problems with our website. Please read the following to try to fix your issue. If this does not
work please feel free to email us any time.
Your pictures do not load on the product pages
The solution to this is simple. Your browser does not support JavaScript. This can be changed in your browser settings, or you can
choose to use a browser that enables JavaScript by default. Whichever you choose, both should enable you to view our store pages
without any problems. So, our store will always work, as soon as JavaScript is allowed in the browser settings. Some viewers may
sometimes have JavaScript disabled in the browsers.
You can also try one of these browsers that runs JavaScript by default.
All supported browsers (IE6+, FF3+, Chrome 10+, Safari 4+) use JavaScript by default.
To learn how to enable your JavaScript settings, please refer to the bottom of this page for directions. Thank you.
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I get stuck after clicking on the ZOOM link in the item description:
Just hit your backspace key or back button in your browser to get back to the page you were viewing.
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Where did the old site go:
As time goes by and browsers are updated things change. Because of this website publishing programs need to be updated as well,
so we made the changes needed to keep up with the times. An advantage of this is that many new enhancements have been added to
this website for your viewing experience.
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Trouble viewing website.
Several factors can contribute to problems viewing our website. When this happens please remember that it is best to keep your
“change zoom setting” to 100% to make sure objects remain in the correct locations.
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Temporary Internet Files
When pages load slowly or not at all, it may be that your cache (temporary Internet files) needs to be emptied. It is always a good idea
to empty your cache file before attempting to log in again if you are having this type of problem.
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Problems Receiving Mailings or Newsletters from About Molds
With the various spam filters offered to users online, our emails to you may be blocked or delivered to spam folders, or displayed
incorrectly. If you have spam protection with your email account, or an independent service protecting your email, you will need to
check and maybe change your settings to make sure that our email will be delivered to you appropriately. See below for guidelines to
some larger email service providers. If you need further assistance with this, we recommend contacting your ISP or Spam Filter
provider directly for instructions.
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How to enable JavaScript
To view our product pages, you need to ensure your browser is JavaScript enabled.
How do I check if my browser has JavaScript enabled?
You normally do this by checking your browser's options. This will depend on the browser you're using. Instructions for some of the
more common browsers are below:
Internet Explorer (6.0):
1. Go to Tools from the top menu
2. Select Internet Options
3. Click on the Security tab
4. Click Custom Level
5. Scroll down until you see the Scripting section
6. Ensure that the Active Scripting option is set at Enabled
7. Click OK
Netscape Navigator (4.8):
1. Go to Edit from the top menu
2. Select Preferences
3. Select Advanced
4. Select Scripts & Plugins
5. Check the Enable JavaScript checkbox
6. Click OK
Mozilla Firefox (1.0):
1. Go to Tools from the top menu
2. Select Options
3. Select Web Features from the left menu
4. Ensure the Enable JavaScript option is checked
5. Click OK
Mozilla Firefox (1.5):
1. Go to Tools from the top menu
2. Select Options
3. Click on the Content button
4. Ensure that the Enable JavaScript option is checked
5. Click OK
Apple Safari (1.0):
1. Go to Safari from the top menu
2. Select Preferences
3. Select Security
4. Ensure that the Enable JavaScript option is checked
5. Click OK
Other browsers?
Most (if not all browsers) give you the option to enable/disable JavaScript. If your browser is not listed above, the steps above will give
you some idea of how to find it. Just look for something called tools, options, preferences or something similar.
Warning
Java and JavaScript are two different things - make sure you're enabling/disabling the right option!
